The YMCA of Owen Sound Grey Bruce is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).
In fulfilling our mission, we are committed to giving people with disabilities the same opportunity to access and benefit from our services, employment and volunteer opportunities, in the same place and in a similar way as other customers, employees and volunteers.
All information and communication materials and services provided by the Association shall follow the principles of dignity, independence, integration and equal opportunity.
The ultimate goal of the YMCA is to meet and surpass customer expectations while serving customers with disabilities. Feedback regarding how well those expectations are being met are welcome and appreciated.
Feedback regarding our accessibility and/or how the YMCA provides goods and services to people with disabilities can be made by:
- Verbally, in person or by telephone;
- In writing, by e-mail (firstname.lastname@example.org or email@example.com), or mail by post sent to:
YMCA of Owen Sound Grey Bruce
Attn: Human Resources
700 10th Street East, Owen Sound, ON N4K 0C6
Staff will respond as promptly as possible. Our Complaints Policy is also available to guide the process.