Job Description
This position has a primary focus on the administration and management of customers’ equipment.
PRIMARY (CUSTOMER EQUIPMENT INVENTORY MANAGEMENT)
• Keep all databases updated as required for all functions.
• Email correspondence to customer for all functions, including requests, confirmations, reports, etc.
• Thorough knowledge of Customers’ equipment and accessories.
• Ensuring re-sale equipment is packaged, labeled and inventoried correctly, both physically and in the database.
• Receiving of Customers’ finished goods equipment and raw material into inventory.
– Photographing and editing photos may be required for new products.
• Process Customers sales requests, and ship per Customers’ instruction.
• Process Customers remanufactured, converted, or defective equipment recalls, and receive into inventory. Work with the Service Administrator to create and manage service Recalls for the remanufacture or conversion of equipment.
• Issue regular monthly invoices and reports for customer services, including, but not limited to monthly service fees.
• Ensuring procedures are current and accurate. Create new procedures as required.
• Generating and issuing any and all requested reports internally and to Customers’. These reports may be required real time or on a recurring scheduled basis.