Job Description
Responsible for the enforcement of By-laws, programs and initiatives through education and awareness, and when required, the issuance of warnings, violation notices and penalties. This job will conduct investigations and inspections, respond to complaints in a professional and timely manner and work to achieve voluntary compliance whenever possible, utilizing excellent customer service skills.
DUTIES & RESPONSIBILITIES
(including but not limited to):
- Ensure compliance with the region’s public works by-laws including illegal dumping, parking, signage, property standards and others that may be applicable
- Schedule and conduct routine compliance and enforcement checks
- Investigate complaints and alleged offences regarding all aspects of the region’s by-laws
- Communicate effectively with members of the public – educate, mediate, and negotiate with residents with respect to the by-law violations, providing adequate opportunity and time to the residents to bring the by-law violation into compliance
- Take appropriate action based on investigative results, policies and procedures including issuing notices, orders, tickets, and summons
- Provide information and guidance to residents, business owners, and visitors on protocols and guidelines, offering suggestions for improvement toward compliance
- Provide suggestions for developing new initiatives and programs geared toward increasing compliance, including feedback on by-law amendments and/ or policy and procedure changes
- Maintain up to date database of information related to non-compliance issues and offenders
- Prepare reports and correspondence, and compile statistical information regarding investigations or complaints, as required, and maintain complete and accurate records of same in the region’s records systems
- Act as expert witness in court
- Make recommendations to revise or develop new by laws for approval
- Actively work and co-ordinate with by law officials from area municipalities
- Work safely and in compliance with relevant statutes and regulations and within the safe work procedures and directives as established by the region
- Related duties, as assigned
PHYSICAL / PSYCHOLOGICAL DEMANDS & WORKING CONDITIONS:
This job will work both in and out of the office, with approximately 80% of its time in the field.
- While out of the office, the majority of time will be in a region vehicle, roving through the entire region to conduct investigations and inspections
- Mental, visual and/ or aural concentration is required when investigating, taking notes or attending court
- Physical effort will be required with foot patrols and long periods of standing
- May be exposed to inclement weather and emotionally charged situations
Flexibility of hours and available occasional evenings and Saturdays, as required.
HEALTH & SAFETY RESPONSIBILITIES:
- Work in a safe manner that is in compliance with the Occupational Health & Safety Act and policies/ procedures
- Participate in health and safety-related training
- Wear or use the required protective equipment, clothing and/or devices
- Report injuries, hazards, or equipment defects
Education and Experience
- Must be 18 years of age
- Police Foundations or similar law enforcement programs an asset
- Clean criminal background check
- Must be legal to work in Canada
- Own or have access to vehicle
- Clean drivers abstract (will be in company vehicle)
- Strong customer service skills
- Proficient in English communication
