Job Description
Who We Are: With 13 locations across Ontario, Hear Well Be Well is a family-run group of hearing clinics celebrating 40 years of dedicated service to rural, small, and mid-size communities. Our commitment to extraordinary client care has led to a stellar 4.9/5 rating on Google Reviews. We pride ourselves on being attentive, compassionate, trustworthy, and accurate in all our interactions.
Hear Well Be Well is located in Meaford, a charming town along the scenic shores of Georgian Bay, Ontario. Known for its natural beauty, including lush forests, serene waterfronts, and outdoor activities, Meaford offers a peaceful, close-knit community with a rich cultural scene. The town is also famous for its vibrant arts, farmers’ markets, and festivals, making it an ideal place for those who enjoy a relaxed lifestyle with access to nature and local culture.
Position Overview: As a Hearing Client Care Representative, you will be the face of our practice, providing concierge-level service to our clients. You will act as a vital liaison between our clients and Hearing Care Professionals, ensuring exceptional customer experiences that contribute to our business success.
Key Responsibilities:
- Greet clients warmly and ensure they feel valued and cared for.
- Engage with clients to schedule and confirm appointments.
- Educate clients about hearing loss and encourage them to explore solutions.
- Follow up with prospective clients to address questions and assist in their decision-making process.
- Order and sell hearing aid products, completing all transactions from order to payment.
- Conduct minor repairs and cleaning of hearing aids as needed.
- Maintain accurate customer information in our clinical management system.
- Collaborate with Hearing Specialists to identify and meet client needs.
- Manage customer database, call lists, support clients access 3rd party.
- Perform general administrative duties including invoicing and cash management.
- Keep the office organized and support other associates as required, which may include travel to sister offices.
- Adhere to all corporate policies and procedures.
Desired Qualifications:
- High School diploma (required); post-secondary education in a relevant field (preferred).
- Experience in sales/marketing and client service.
- Administrative experience with high proficiency in Microsoft Office.
- Excellent phone skills and comfort in engaging with clients.
- Self-starter, emotionally intelligent, and capable of using good judgment.
- Comfortable working with seniors and helping them understand their hearing needs.
- Results-oriented and motivated to learn and develop your career.
Compensation: We offer a competitive salary, incentives, team bonuses, and a comprehensive benefits plan including coverage for drugs, vision, dental, counselling, and more.
Hours: 8:45 a.m to 5:15 p.m Monday to Friday.
Join Our Team: At Hear Well Be Well, you will be part of a caring culture that values ongoing professional development. Our supportive field managers foster a fun and engaging work environment.
To learn more about our values, charitable work, and client experiences, visit our website.
To Apply: Please submit your resume and a cover letter detailing your relevant experience. We thank all candidates for their interest; however, only those selected for an interview will be contacted.
Our Values: Trustworthy. Compassionate. Innovative.
Join us in making a difference in the lives of our clients!
Company Description
Hear Well Be Well Inc. is a leading provider of hearing solutions, dedicated to helping clients hear to the best of their ability and profoundly improve their quality of life. Since 1984, our team of hearing professionals, led by John Tiede, has assisted thousands of clients in significantly improving their hearing and overall wellbeing. With 14 locations conveniently located across southern and central Ontario, we offer comprehensive hearing assessments, the latest technology hearing aids, and a dedicated staff.
