Job Description
POSITION OVERVIEW
We are seeking an experienced and hospitality-driven Front of House Manager to lead daily service operations in an upscale café environment. This leadership role requires exceptional customer service skills, strong team management abilities, and a passion for elevating the guest experience. The ideal candidate will guide the front-of-house team with professionalism, ensure flawless service flow, and maintain the warm, welcoming atmosphere expected in a high-end café.
KEY RESPONSIBILITIES
Guest Experience & Service Leadership
- Deliver and uphold a standard of premium hospitality consistent with a high-end café.
- Greet guests, build rapport, and ensure all customers feel welcomed, valued, and attended to.
- Resolve customer concerns with tact, professionalism, and a solutions-oriented mindset.
- Maintain a strong presence on the floor to support staff and monitor service quality.
Team Management & Training
- Supervise, schedule, and mentor baristas, servers, and support staff.
- Train team members on beverage presentation, service standards, POS operation, and café policies.
- Lead pre-shift meetings to communicate daily objectives, priorities, and menu updates.
- Foster a positive, collaborative work environment while reinforcing accountability and performance expectations.
Operational Oversight
- Oversee opening and closing procedures, ensuring all checklists and protocols are followed.
- Maintain cleanliness, organization, and ambiance of all guest-facing areas.
- Monitor inventory of front-of-house supplies (cups, condiments, napkins, packaging, etc.).
- Collaborate with the kitchen and barista teams to ensure smooth coordination during peak periods.
Sales, POS & Administration
- Manage POS system accuracy, cash handling, and daily reconciliation.
- Track sales trends and provide input on menu performance and upselling opportunities.
- Support management with staff scheduling, timekeeping approval, and labour budgeting.
- Assist with online ordering, catering pickups, and customer communication channels.
Brand Standards & Presentation
- Maintain the café’s aesthetic, ambiance, and European-inspired atmosphere.
- Ensure product displays, grab-and-go stations, and retail shelves are fully stocked and visually appealing.
- Uphold brand consistency across service, communication, and customer touchpoints.
QUALIFICATIONS
- Minimum 2 years of experience in a supervisory or managerial role within hospitality.
- Strong leadership, communication, and interpersonal skills.
- Knowledge of specialty coffee service, café operations, and front-of-house workflow.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Professional, polished, and committed to delivering exceptional guest experiences.
- Proficiency with POS systems, scheduling tools, and basic administrative tasks.
- Availability for early mornings, weekdays, and occasional weekends.
PHYSICAL REQUIREMENTS
- Ability to stand and walk for extended periods.
- Light to moderate lifting (up to 30 lbs).
- Comfortable working in a fast-paced, high-traffic environment.
WHAT WE OFFER
- Supportive and engaging workplace culture.
- Opportunities for professional growth and leadership development.
- Competitive compensation based on experience.
- Staff discounts on food, beverages, and retail merchandise. A beautifully designed, high-end café environment centered on quality, community, and hospitality.
Operations are 6:30am-3:30pm initially.
(E) laquilacafeecucina@gmail.com
