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The CSR/Receptionist provides front-line support in handling all customer interactions. Responsible for answering the phones, dealing with customer inquiries, and processing customer transactions. Responsible for the day to day administrative duties and working with the Service Dispatcher to schedule Service Technicians.

• Provide superior customer service to not only customers/clients but also to contractors, suppliers, and the general public
• Greet walk-in customers and answer in-coming phone calls to fulfill customer needs/expectations
• Receive calls and inquiries from customers and direct them to appropriate staff
• Assist customers in ordering standard parts such as filters and A/C covers; create invoice as appropriate
• Input new customer information into database; ensure database is kept up-to-date
• Document and file all work orders in an organized manner
• Accept and distribute emails on a regular basis
• Co-ordinate incoming and outgoing couriers
• Order, manage, and maintain inventory of all office supplies and office equipment
• Create mailing lists from database and convert to Excel for use
• Attend meetings to record minutes; distribute to attendees as appropriate
• Maintain general knowledge of Ken Philp’s products and services

Perform other duties as assigned by manager

By Email: accounting@kenphilp.com