Our client, a well-established plumbing & heating company, is currently looking for a Customer Service Representative (“CSR”) to assist at their busy Owen Sound, ON location. The selected candidate will be responsible for reception, customer service and a variety of basic administrative tasks. This is a permanent, full-time position. Weekdays only starting at $20 – 24 per hour based on experience.
Why Should You Apply?
- Wage Starting at $20 – 24 Per Hour Based on Experience
- Day Shift Only – 9:00 am to 5:15 pm
- Monday to Friday – No Weekends Required
- Fast Paced, Busy Environment
- Excellent Opportunity to Join a Great Team
About The Role
The CSR is a forward-facing role that assists with reception, customer service and a variety of administrative tasks. Working with both internal and external clients, the CSR is the key to routing customer and supplier demands to the appropriate internal team member for action. In addition to delivering a high level of customer service, the CSR is also responsible for a variety of day-to-day administrative tasks. Duties may include, but are not limited to:
- Providing Superior Support to Customers, Suppliers, Contractors, & Internal Staff
- Providing Excellent Interpersonal Communications with Internal & External Stakeholders
- Managing & Routing Incoming Calls, Emails, Mail, Couriers & Walk-in Customers
- Assisting With Preparation of Invoices & Accounts Receivable
- Assisting Clients with Ordering of Parts & Invoicing
- Maintaining & Ordering Office Supplies and Equipment
- Maintaining & Updating Customer Databases with Complete & Accurate Information
- Filing & Organizing Various Materials, Documents, Paperwork, Etc.
- Attending & Taking Minutes of Meetings
- Other Tasks as Assigned
Qualifications
The successful candidate will have experience working in customer service and in an office or administrative setting. They must have strong customer service skills, excellent communication skills, superior attention to detail, the ability to multi-task, and thrive in a fast-paced environment.
- High School Diploma or Equivalent
- Some Post-Secondary Education in Business/Accounting (or Related Field) preferred
- Basic Knowledge of Microsoft Office & Google Drive
- Excellent Communication Skills & Attention to Detail
- Highly Organized & Able to Prioritize Workload in a Busy Work Environment
- Demonstrate High Level of Tact & Confidentiality
- Ability to Work as Part of a Team & Independently
- Must Be Able to Pass Criminal Background Check
About The Company
Our client is a well-known business that has delivered full-service heating, cooling, and indoor air quality solutions for homeowners and commercial business owners since 1979.
You may be a great fit for this position if you have previous experience in Customer Service, Reception, or Office Administration.
To apply, please send your resume via this posting. Only selected candidates will be contacted for an interview.
