Job Description
Join ServiceOntario’s dynamic Owen Sound team and make a difference in your community with every customer interaction!
What we offer:
ServiceOntario offers a training program that will help you be successful in the role.
About the job:
• these positions are on-call as required and the working hours range from 0 to 36.25 hours per week
About the job
In this position you will:
• provide quality customer services in person, virtually and by phone; by providing timely and accurate information related to government programs, products and services in a retail and customer service-oriented environment
• greet and assist customers with a friendly smile
• process applications and renewals
• provide information about government services
• collect payments and issue receipts
• answer customer questions
• stay informed about policies and products
What you bring to the team
Exceptional customer service must have:
• Customer focus to provide optimum service, explain information and meet customer needs and resolve customer inquiries and find solutions resulting in a positive customer experience.
• Effective communication to explain guidelines and procedures, respond to customer questions, write concise correspondence, apply judgment, tact, empathy and patience to meet customer needs.
• Thinking skills to probe for information, assess situations, and determine customer needs, and take appropriate actions.
• Math skills to handle cash, operate cash register and point of sale machines to process transactions
• Computer proficiency and ability to use Microsoft Office, database programs, and operation of specialized equipment.
•Team collaboration to work well with colleagues in a team environment.
In this role you will be compensated, in addition to your salary a follows:
• 5% of gross pay in lieu of statutory holidays
• 5.75% of gross pay in lieu of vacation
• supplementary Health and Hospital (SH&H) Plan (which includes vision care and hearing aid benefits), Dental Plan, and Basic Life Insurance Plan.
• accrual of attendance credits at the rate of 1.25 days per calendar month of full attendance to be used in the event that an employee is unable to attend to work for reason of illness or injury
• you may, at your expense, participate in the OPSEU Pension Plan
The Ontario Public Service is one of Ontario’s largest employers. Employees work for 29 ministries, with offices in more than 70 cities across the province.
The OPS also offers:
• a professional work culture
• a career that can grow across ministries and job functions
• many employee networks offering support for and education about underrepresented groups
• an Employee and Family Assistance Program, which provides confidential counseling services
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Visit the website and use the Job ID number 232120 to view the full job posting and apply http://www.ontario.ca/careers.
