YMCA Job Board

Our campground is looking for Front Desk Team Members to play a crucial role in ensuring the smooth operation of our front desk and overall guest experience. We have two full-time vacancy and one part-time vacancies available for a seasonal contract from May 1st to November 1st.

As a Front Desk Team Member, you’ll be responsible for managing guest services and maintaining high standards of hospitality in our fast-paced, storefront environment. You’ll also be serving ice cream to our happy campers! The ideal candidate will have a customer-focused mindset and the ability to handle various tasks efficiently.

What you’ll do:

• Manage the daily operations of the front desk, including check-in/check-out processes.
• Serve ice cream to guests.
• Address guest inquiries, concerns, and special requests promptly and professionally.
• Maintain accurate records of reservations, cancellations, and guest information.
• Ensure proper handling of phone systems and effective phone etiquette.
• Collaborate with other departments to enhance guest satisfaction and resolve issues.
• Monitor front desk performance metrics and implement improvements as needed.
• Uphold campground policies and procedures to ensure compliance with industry standards.

What you’ll bring:

• Strong customer service skills with a focus on creating positive guest experiences.
• Proficiency in operating phone systems and managing communications effectively.
• Previous experience in hospitality or hotel management is preferred.
• Excellent front desk operations knowledge, including check-in/check-out procedures.
• Strong phone etiquette skills to handle inquiries professionally and courteously.
• Ability to work collaboratively within a team while also demonstrating leadership capabilities.

Important Details:

• Operation Hours: 10:00 AM to 8:00 PM (9:00 PM on long weekends).
• Shifts: Includes weekdays and weekends.

By Email: carol.hoffard@osgb.ymca.ca