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New Database Coming Soon!

It may look a little extra busy at our Health, Fitness & Aquatics facility soon, with some new faces behind our Welcome Desk. These faces are from KPMG Netherlands and the Y Canada National team, who are here to help us with our new database.

As a Pilot Y for Y Canada, the YMCA of Owen Sound Grey Bruce will launching our Dynamics for Membership Registration software at Customer Service on Monday, April 22! We are the second Y in Canada to launch the software, so we may be a bit slower than usual at the desk as we transition. 

As we work hard to prepare for the launch, here are a few things to know:

1) To help streamline the transition to the new database there will be a blackout period for camps April 15-24. During this time we will not be able to process registrations for Owen Sound Summer Day Camp and Camp Presqu’ile. Membership purchases and other program registrations will not be affected, and our Health, Fitness & Aquatics facility will remain open as usual!

2) New membership cards will need to be printed when we "go live" April 22. Our Customer Service Representatives will communicate this with you upon scanning in.

3) It is important to know that the online registration system will not be open to members right away. We want to ensure our staff have time to get comfortable with the new system before opening it to everyone. Session D registration on April 23 for members & April 26 for the public will follow our current process of calling in or visiting our Welcome Desk in person to register for programs.

4) Day pass user's information will need to be re-entered into our new database, so please ensure you bring your Photo ID with you. 

Here are some of the features you get to look forward to in the future:

  • A quick and simple way to create your own personal profile
  • Easy account management, including self-service options like registering for programs/activities and making secure payments
  • A faster, more accessible, and more convenient way to manage the time you and your family spend at the YMCA

We’ll be sure to keep you posted about launch day. If you have any questions or concerns, please don’t hesitate to visit our Welcome Desk.

We thank you in advance for your support and patience while we work to make this a positive transition for all of our members and participants, and we can’t wait for you to experience our new system!